Exchange Policy
🔄 Exchanges
We only replace items if they are defective or damaged.
Need an exchange? Simply send us an email and our team will guide you through the process step by step.
💰 Refund Procedure
To request a refund, please follow these steps:
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Contact us via email with your name, order number, and the reason for the return.
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Repack the item in its original packaging.
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Ship the item back and send us the tracking number along with the carrier’s website.
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Once we receive and inspect the item, we will notify you about the approval of your refund.
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Approved refunds will be processed within 10 business days using your original payment method.
⏳ Missing or Delayed Refunds?
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First, check your bank account or credit card statement.
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Then, contact your credit card company — sometimes, it may take a few days for the refund to be officially posted.
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Still no update? Write to us, and we’ll assist you immediately.
📬 Return Address
Before returning any item, please contact our customer service team.
We will provide you with the correct return address and detailed instructions.
⚠️ If you are returning items valued at over $75, we recommend using a tracked shipping service or purchasing shipping insurance, as we cannot guarantee receipt of untracked returns.
For any questions, our support team is always available — contact us anytime at support@marinewave.shop
Marine Wave — Fashion designed to fit your lifestyle, with care at every step.